Guidelines for using our website and services

Using our website

• You agree to provide accurate information for inquiries and orders.
• You will not misuse the site or interfere with security, data, or access controls.
• Content on this site (text, images, branding) is owned by Heverlynne Glow Studio and may not be copied without permission.

Orders and confirmations

• Orders are confirmed after we verify product availability, colors, quantities, and delivery details with you.
• Totals may adjust slightly based on final courier fees or special handling; we will disclose before you confirm.
• We may decline or cancel orders in cases of suspected fraud, incorrect information, or unavailable items.

Payments

• Payment links or instructions are sent after you confirm final details.
• Please complete payment within 24 hours to secure your order. Unpaid orders are cancelled automatically after this period.
• For COD (where available), please prepare the exact amount upon delivery.

Delivery

• Delivery coverage includes Santa Maria, Bulacan, and nearby areas subject to courier reach.
• Delivery timelines depend on courier schedules, weather, and access; we will provide updates when available.
• Please ensure someone is available to receive the package at the agreed address and time window.

Returns and refunds

Refer to our Refund Policy for detailed steps. In summary:

• Report issues within 48 hours of delivery with photos and a brief description.
• We assess if a replacement, refund, or redelivery is appropriate based on the situation.
• Health and hygiene considerations apply; opened/used items are not returnable unless wrong or defective.

Privacy

We handle personal data according to our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined there.

Liability

• We aim for accurate descriptions and pricing; if errors occur, we will correct them and inform you.
• To the extent permitted by law, Heverlynne Glow Studio is not liable for indirect or consequential damages arising from site use or delivery delays beyond our control.

Changes to these terms

We may update these terms to reflect business or legal requirements. The “Last updated” date will change when revisions are made. Continued use of our site or services means you accept the updated terms.

Contact us

• Heverlynne Glow Studio
• Block 63, Lot 15, St. Mary’s Village, Barangay Caysio, City of Santa Maria, Bulacan, Region III, 3022, Philippines
• Phone: +63 961 652 9032
• Email: heverlynneglowstudio.shop

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