Refund Policy
Simple, fair, and transparent resolutions
We want you to be happy with your purchase. If something isn’t right, we’ll work with you to fix it promptly. This page explains how refunds, replacements, and concerns are handled.
Eligibility for refunds or replacements
- Incorrect item, quantity, shade, or variant received.
- Damaged or defective product upon arrival.
- Incomplete delivery compared to the confirmed order list.
For health and hygiene reasons, we generally cannot accept returns for opened or used beauty and cosmetic items unless there is a confirmed defect or we sent the wrong product.
Timeframes and steps
- Contact us within 48 hours of delivery to report any issue.
- Provide your order details, photos of the item and packaging, and a short description of the concern.
- We’ll review and confirm if a refund, replacement, or redelivery is appropriate.
Approved refunds are processed through the original payment method when possible. Processing time may vary depending on your bank or payment partner.
Non-refundable situations
- Change of mind after items are shipped or delivered.
- Incorrect information provided by the customer that affects delivery.
- Items reported beyond the 48-hour inspection window without evidence of defect or error.
Delivery issues
- If a package is marked delivered but not received, please inform us immediately so we can coordinate with the courier.
- Delays due to weather, access, or courier constraints are outside our direct control, but we will assist with updates.
How to reach us
Share your order ID, photos (if applicable), and a short description:
- Heverlynne Glow Studio
- Block 63, Lot 15, St. Mary’s Village, Barangay Caysio, City of Santa Maria, Bulacan, Region III, 3022, Philippines
- Phone: +63 961 652 9032
- Email: heverlynneglowstudio.shop
Last updated: